Camile AI Support Center
We're here to help. Whether you need technical assistance, account support, or guidance on integrating Camile AI into your workflow, our support team is ready to assist. Choose the option that best fits your needs below.
Get in Touch
📧 Email Support
For detailed inquiries, send us an email. We respond within SLA-defined timeframes based on severity.
- P1 (Critical): 15-minute response — 24/7
- P2 (High): 1-hour response — Business hours
- P3 (Normal): 4-hour response — Business hours
- P4 (Low): 1 business day
💬 In-App Chat
Access live chat directly from the Camile AI dashboard. Available during business hours (Monday–Friday, 9:00–18:00 UTC-3).
📚 Knowledge Base
Browse our documentation, guides, tutorials, and API references to find answers quickly.
🐛 Report a Bug
Found an issue? Let us know through our bug reporting form. Include steps to reproduce for faster resolution.
Support Plans
Starter
Included with all paid plans
- Email support
- Knowledge base access
- P3/P4 response within SLA
- Business hours coverage
Professional
Professional & Business plans
- Everything in Starter
- In-app chat
- P2 response within 1 hour
- Priority queue
- Dedicated support engineer
Enterprise
Enterprise plans
- Everything in Professional
- 24/7 phone support
- P1 response within 15 minutes
- Named support manager
- Monthly business reviews
- Custom SLAs
- Onboarding and migration assistance
Frequently Asked Questions
What hours is support available?
Our support team operates Monday through Friday, 9:00 AM to 6:00 PM (UTC-3). Enterprise customers with P1 severity issues receive 24/7 coverage.
How do I escalate a support issue?
If your issue requires escalation, reply to your existing support ticket with the request and your account manager will be notified. Enterprise customers can contact their named support manager directly.
Do you offer phone support?
Phone support is available for Enterprise plan customers. Contact your support manager to schedule a call or access the emergency hotline for P1 incidents.
Can I get help with integration and development?
Yes. Our Professional and Enterprise plans include access to a dedicated support engineer who can assist with integration, API usage, and best practices. Enterprise customers also receive onboarding and migration assistance.
Can't find what you're looking for? Send us a message and we'll get back to you promptly.