Privacy Policy

अंतिम अपडेट: जून 2026 · Camile AI Tecnologia LTDA · CNPJ 46.526.609/0001-08

1. Introduction

Camile AI is committed to protecting privacy and personal data, in compliance with Lei nº 13.709/2018 (LGPD — Brazilian General Data Protection Law) and applicable regulations.

2. Data We Collect

• Registration: name, email, company name, phone number.
• Usage: entity configurations, conversation logs, API calls.
• Payment: processed via Mercado Pago or Stripe (we do not store full card numbers).
• Technical: IP address, browser type, access logs.

3. Purpose

We process data for: platform operation, payment processing, customer support, AI model improvement (anonymized), and legal compliance.

4. Legal Bases (LGPD Art. 7)

• Consent: for marketing emails and non-essential cookies.
• Contract execution: for platform operation and billing.
• Legitimate interest: for security, fraud prevention, and service improvement.
• Legal obligation: for tax records and judicial requests.

5. Data Sharing

Data is shared with: cloud infrastructure providers, AI model providers, payment processors, and email services. We do not sell personal data. Subprocessors are listed in our DPA.

6. Your Rights (LGPD Art. 18)

• Confirmation of processing and access to data
• Correction of incomplete or inaccurate data
• Anonymization, blocking, or deletion of unnecessary data
• Data portability to another service provider
• Revocation of consent

7. Retention

• Conversations: archived after 90 days, deleted after 180 days.
• Account data: retained while active + 30 days after termination.
• Payment records: retained for 5 years (tax compliance).

8. Security

• TLS 1.3 encryption in transit
• AES-256 encryption at rest
• Row-Level Security (RLS) for multi-tenant isolation
• Multi-factor authentication (MFA) for admin accounts
• Immutable audit logs

9. International Transfer

Data is primarily processed in Brazil. When international transfer is necessary, we ensure adequate protection through Standard Contractual Clauses or equivalent safeguards.

10. DPO Contact

Data Protection Officer: dpo@camileai.com