Service Level Agreement

Transparent commitment to service quality.

UPTIME_SLA — Camile AI

Uptime (30 days)99.97%
Uptime (90 days)99.95%
Uptime (12 months)99.93%

LATENCY_SLA — Camile AI

P50120ms
P95320ms
P99890ms

SUPPORT_SLA — Camile AI

Email support< 4h
Priority support< 1h
Dedicated support< 15min

TIERS_SLA — Camile AI

Start / Spark

Email support · Up to 4h response · Community

Pro / Core

Priority support · Up to 1h response · Onboarding consulting

Scale / Duo

Dedicated support · Up to 15min response · SLA 99.5% · Account manager

Enterprise

Dedicated infra · Custom SLA · 24/7 support · Training · Audit trail